Privacy Policy

Pratibhash ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://pratibhash.com.np.

1. Information We Collect

1.1 Information You Provide

• Contact Forms: When you fill out our contact form, we collect your name, email address, subject, and message.
• Email Communications: If you subscribe to our newsletter or email updates, we collect your email address.
• User Accounts: Information provided when creating an account, such as name and email address.

1.2 Automatically Collected Information

• Usage Data: We may collect information about your interaction with our website, including pages visited, time spent, and links clicked.
• Device Information: Browser type, operating system, IP address, and device type.
• Cookies: We use cookies and similar technologies to enhance your experience. This includes theme preference (light/dark mode) stored locally on your device.
• Analytics: We may use analytics tools to understand how visitors use our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer support
• To send you marketing and promotional materials (with your consent)
• To improve and optimize our website and services
• To monitor and analyze usage patterns and trends
• To comply with legal obligations
• To prevent fraud and ensure security
• To personalize your experience on our website

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information in the following limited circumstances:

• Service Providers: We may share information with third-party service providers who assist us in operating our website and conducting our business, subject to strict confidentiality agreements.
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Right to Access: You have the right to request access to the personal information we hold about you.
• Right to Correction: You have the right to request correction of inaccurate information.
• Right to Deletion: You may request deletion of your personal information, subject to legal obligations.
• Right to Opt-Out: You can opt out of receiving marketing communications from us at any time.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. Most browsers allow you to refuse cookies or alert you when cookies are being sent. If you disable cookies, some features of our website may not function properly.

Local Storage: We use local browser storage to remember your theme preference (light/dark mode). This data is stored only on your device and is not transmitted to our servers.

7. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of external sites and encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our website is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will promptly delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website with a new "Last Updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, have concerns about how your information is handled, or wish to exercise your privacy rights, please contact us at:

11. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Your explicit consent
• Performance of our contract with you
• Our legitimate business interests
• Compliance with legal obligations

12. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When information is no longer needed, we securely delete or anonymize it.